You need to go outside and locate the brown or grey omnibox on the wall. I was happy and my kids - 5159551Virgin Media Community: Broadband: QuickStart, set up and connections: No wall socket; Options. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Virgin Media Community; Broadband; QuickStart, set up and connections; No virgin media wall socket; Options. Mark as New; Bookmark this message;. on 02-01-2023 15:12. I will only be using one wall socket, so the other socket will have no connections. Hi, Having difficulty installing our new broadband. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Options. Image below of the Virgin Media PSU Plug that connects to the coax. We all know and love the internet and TV services that can enter our homes through entry points. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. Account - Cable. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall. . in Email 10 hours ago; Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in Networking and. Could a VM engineer be boo. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Installation: Wall socket issue. 3 minutes ago. and view the images for a range of different wall box options. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. Call the Pre-installation and delivery team on 0800 052 1734. I would love to help you get your service installed. However, I do not have any of the specified wall sockets available. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Only an aerial cable (pictured below) connected to a box outside my flat. Subscribe to RSS Feed;. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayOriginal Virgin/NTL installation: Phone in office (may as well be "hallway" for the purposes of discussion) Broadband modem behind TV (via the aforementioned splitter*) TV (erm, behind the TV - the 2nd split from the splitter*) * The single line in to the splitter came through the wall in to the living room from the NTL box on the outside wall. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. See where this Helpful. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub. This means the Hub needs a reboot. This is usually marked as Line 1. Hi there I moved house with my family and we wanted to move to Virgin Media. 1. TiVo. My mistake, but it would have been helpful if this was clearly outlined at the puchasing stage - something along the lines of "please note, you will need. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Tried looking but can't see a way to book an engineer for this? Thanks. We have a virgin media wall socket with an ethernet port in the wall but no round cable. When ordered it didn't say anything about needing a VM wall socket. Browse Virgin Media Virgin Media Community. . There will be two distinct input lines coming from each end of the socket. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I have signed up as a new user for Virgin Fibre. Hi team . Speed. Ethernet sockets suddenly stopped working (wifi working) in Networking and WiFi 3 hours ago; Address exists, but not listed in QuickStart, set up and connections 7 hours ago; no virgin media wall socket in QuickStart, set up and connections yesterday; Re: Move Virgin wall socket in QuickStart, set up and connections yesterdayI've not long moved but I should of had an engineer booked in to install a wall socket I only have the quick set up kit. Signals from baby monitors, fish tanks and cordless. Preparing for Landline changeover to fibre. Just signed up with Virgin Media and Broadband arrived yesterday - all setup and working, no problems. Please help as I need the. Rob. Broadband. For that I can't use the - 5118502. Networking and WiFi. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. Whichever is the most suitable. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. Get the Hub ready by connecting the wires. on 30-12-2022 13:33. The only things visible inside the house are: a openreach Master socket 5. The cable could be hidden within, or behind, furniture. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). --. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. Virgin Mobile. Phone. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. Broadband. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday Hello VLNeedham. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. Tuning in. Speed. Incidentally the phone socket is redundant if not in use and can be safely removed. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi, We have been sent our dongle for the landline but get neither a tone through our old wall box or through the new dongle. Thank you for your post and welcome to the community. I'm a Very Insightful Person, I'm here to share knowledge. Home Phone. It doesn’t look like I can connect to ‘the wall socket’. Connect the Hub’s power cable with the blue tab. Networking and WiFi. You can also check for a loose cable as not all properties have a socket. Solved: Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch; 2. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. We're here to help. Sick of poor Virgin customer service - is 5G broadband any good? in Networking and WiFi 9 hours ago; Top. However, I do not have any of the specified wall sockets available. No virgin media wall socket tired_man. When you place your order, we'll let you know. FAQ Sign in. V6. . Sorry to see that you have been having issues with connecting your equipment. Kit arrived today…no wall box so unable to install. I have only got one rectangular shaped white socket. We have the quickstart pack but sadly cannot get broadband set up and working. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. How and where do i book a technician for broadband in QuickStart, set up and connections Saturday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections Saturday; No vm wall socket in QuickStart, set up and connections Saturday; Can't find wall socket in QuickStart, set up and connections SaturdayAre These Virgin Wall Sockets for Fibre Broadband? in QuickStart, set up and connections yesterday; Hi ivebeen with out email acces 10 days any one longer ? in Email yesterday; Authentication failure when trying to connect to Virgin SMPT with hmailserver in Email yesterday; Worst WiFi and customer service in Networking and WiFi. Speed. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket,. The one thats on the bottom is the one you need for Virgin. Turn on your TV and get connected. TV on the go. Explain what needs to be done and book an engineer visit. I was told when purchasing the broadband package that fibre was available here and already in. We would like to show you a description here but the site won’t allow us. Hello I just moved to a new apartment and Virgin broadband is available in this area, I received my Hub 3 today plugged all the cables( Sat - 5408180. . 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Could an engineer be arranged to install please as my account is due to go live today. Turn on and start the hub. on 03-08-2020 18:05. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. SpeedSo I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . Virgin Broadband uses coaxial cabling, not telephone cabling. It is likely you will be waiting a few days. Get virgin engineer to move the wall socket. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Account - Mobile. In a lot of flats there is not a VM white wall box, sometimes just a coax wire coming out of the wall or a multi unit outlet. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in but I have tried all of them they are not working. If all your leads are connected and you’re still having no joy, try restarting both your computer and Virgin Media Hub or. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Virgin TV 360. All the wall sockets I can see are for BT. Try the automated service status number 0800 561 0061 to check for any faults in your area. TV. I'm very sorry to hear about the non wall socket. Options. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. Email. Hello, posting what other people have posted here- my broadband kit arrived, but I don't have a wall socket so not sure how to go about - 5198512 Browse Virgin Media Virgin Media CommunityOptions. It varies between the altnets. The package was delivered but there is no wall socket for me to plug into. Packages. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Print this message; Flag for a moderator; on 14-01-2023 17:12. provided, I shall give them a call tomorrow. Options. Don’t plug the power cable into a plug socket yet. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Although we've had the dongle for a few weeks now we haven't been told to switch so the change may not have been made. Virgin Media; My Virgin Media; Shop; Help; Community FAQ Sign in. but I have no Virgin Media Wall socket in my house. The metal box in photo 3 looks like a likely contender. Getting Connected with Virgin Media is easy when you have a wall socket. May I know which one I can connect. No wall socket to connect. I recently got Virgin broadband installed. Hi there. on 22-10-2022 20:58. November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. 2020 = £1,191,76. If an engineer is offered - accept that. If you're happy with this and for the charge we can make the arrangements for you 🙂. I am so sorry to hear that you have faced an issue with your installation, I would be happy to take a look into this with you via a Private Message. Reasons for internet connection problems Understand what the lights mean on the WiFi. log into hub3 - 192. TV on the go. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. We have a virgin media wall socket with an ethernet port in the wall but no round cable. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Hi we have bouhgt a quick start kit but there isnt any suitable wall socket how can we schedule a technician for our problem please help we - 5220279. TiVo. QuickStart, set up and connections. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. . Re: No Wall Socket for Quickstart. I have taken a look on our side and it looks as though you have spoken with the team regarding this. Manage Your Account. Gaming Support. You have at least tested the ringing capacitor issue in the diagnostic process. Hi!!!? I moved into this house and there is no socket in the wall because this house has been completely remodeled. Plus, again optionally, a cable will be run to a phone socket for the phone service. SpeedThe postcode checker says it is available, a ground floor neighbour has it and there is even a poster in the building entrance above the post boxes saying Virgin broadband is available, yet there is no fibre socket in this flat. 3 5 comments Best Add a Comment LayerTough • 1 yr. Phone line - 5 mins. 0 Kudos ReplyYep same here, was your broadband supposed to be installed on a specific date? If so you can get compensation due to VM’s ofcom. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Networking and WiFi. He will drill through into the lounge and connect an. Tried looking but can't see a way to book an engineer for this? Thanks. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. TV. As you can see in the photos, the phone point is far. TiVo. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. The Openreach sockets do not work for Virgin Media. No Virgin Media Wall Socket on 13-04-2022 14:08 I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. No Virgin wall socket sophiep0989. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Mark as New; Bookmark this message;. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections Wednesday Awful first impressions of Virgin Media. We have the quickstart pack but sadly cannot get broadband set up and working. Broadband. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). . Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. #2. Phone. I don't work for Virgin Media. 2. Adrianruta. Also tried the Ethernet, not. just moved in, can see the brown cable coming in from outside but there's no VM. Virgin Mobile. Virgin Mobile. Plug the cables into the hub. Sometimes there is no wall box, just a trailing cable. Browse Virgin Media Virgin Media Community. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Hello, I ordered a broadband + phone package package and it said I was applicable for a self install kit, but I have no Virgin Media Wall - 5205861. You might like to try giving full details here first to get some advice. There should be a wall mounted box somewhere inside that has an F socket on it. Your number will transfer to the Virgin socket. I've put the isolator cable in here as the only other suitable hole I can see is this one (again will try and post picture) but the wire do. Tudor. If you are not going to use the splitter, then probably best to connect direct to the wall box for your broadband and totally bypass it. Speed. When I was going to self-install it, I didn't find any wall socket. No TV. . Booking an engineer is easy with Virgin Media. Hi , Welcome to our Community Forums and thanks for your post. 0 Kudos Reply. 03. The cable could be hidden within, or behind, furniture. You can also check for a loose cable as not all properties have a socket. QuickStart, set up and connections. in. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read;. Networking and WiFi. The first thing is to start making alternative arrangements for your internet connectivity. Tried looking but can't see a way to book an engineer for this? Thanks. I have moved house and the previous owner returned the wall socket plug (the white one with green LED) to VM. QuickStart, set up and connections. QuickStart, set up and connections. All the wall sockets I can see are for BT. . I don't have a virgin media wall socket and this is stressing me out. Is there likey to be any problem with this, such as degraded of weaker. I have also checked outside and there is no box either on my property or on my boundary wall. in QuickStart, set up and connections 21-07-2023Hi all, there is no wire coming out of the wall socket to connect to. Dave. No wall socket as in 360 guide. Connecting broadband cables to the wall in Networking and WiFi 2 hours ago; Wrong wall connection in QuickStart, set up and connections yesterday;New to the UK and just moved into our first home here. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdayHi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. I am so sorry to hear that you seem to be missing a wall socket in the home. Browse Virgin Media Virgin Media Community. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. But be clear why you need the visit, because if there is no actual fault found with Virgin's own equipment there will be a charge of £25. Some properties do not have a wall socket, only a cable. Re: No wall socket. com email address to different Virgin account. I've got 2 wall sockets that I think are likely. kkd1. Sorry to hear you don't have a VM wall socket. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. Stay safe online. Virgin TV 360. Speed Is there a way to connect the VM router without a wall socket please ? - 5036273 Wall Socket. Booking an engineer is easy with Virgin Media. If you're happy for us to get this booked. Hi there @harpreetsingh21. on 01-12-2022 11:22. Gaming Support. No coax wall socket, how can I connect my router? Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the. on 10-02-2022 17:26. Community; Volt. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. on 04-02-2023 11:17. Networking and WiFi. A second telephone is plugged into a wall socket downstairs with the Virgin number. We have recently moved house and got a quick start setup but don’t have a Virgin media wall socket. VM will usually only supply a Quickstart to a property that had VM previously. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Broadband. QuickStart, set up and connections. Networking and WiFi. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. But I have no Virgin Media Wall socket in my - 5169521. 4 weeks ago. . on 10-02-2022 17:26. 97K; 1. Once connected it directly to a hub, a little bit loose, but then interne. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Or if the other end of the white cable is in a more useful. . I have tried to contact vm but I don’t have a landline number so they w. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Choose the best spot for your wifi hub. Cihank617. I can only find the TV socket. If I couldn't get the proper wall socket, the internet is not going to be set up su. But I have no Virgin Media Wall socket in my house. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. Can I find out when our switch over will be and/or do I. V6. The wall box may be branded with the logos of an old cable TV company (not VM). Went outside and there appears to be nothing on the other side (maybe removed). If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. Networking and WiFi. . Broadband. Go to my local Virgin. The installation should take around an hour. QuickStart, set up and connections. signed up and was given the option of self installation. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. 168. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only. Sometimes there is no VM wall box, just a trailing cable. It won’t connect to the connector in the wall and the connecting cable in QuickStart, set up and connections 37 minutes ago; Add VM socket to new home in QuickStart, set up and connections yesterday; Cannot plug my broadband isolator cable to wall in QuickStart, set up and connections yesterdayRang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. . If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Turn on and start the Box. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. V6. 150 from a. Options. Hello Jessica_1234 Thank you for raising your installation query and issues with us via the forums and welcome to the community. Speed If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Hi. No wall socket but wire from underneath floorboards. Volt.